HOUSE OF ALARAH TERMS AND CONDITIONS

Welcome to the House of Alarah website at www.houseofalarah.co.za. Please take a moment to read these terms and conditions including our policies (collectively the “Terms”) to understand how they apply to your use of our website and any products that may you may order online. 

(a) GENERAL TERMS 
TERMS AND CONDITIONS APPLY:

Please carefully read the following Terms of Use before using the Www.houseofalarah.co.za Website (“Site”). By accessing this Site, you agree to be bound by these Terms of Use. They represent our entire agreement with you and supersede all prior terms, conditions, warranties and/or representations to the extent permitted by law. Please do not use our website if you do not agree to be bound by these Terms. Online purchases from Www.houseofalarah.co.za are subject to these Terms. Certain additional Terms below apply specifically to online purchases. We may periodically update or change the Terms, without notice. You should check them from time to time as your continued use of our website will mean you accept any updated or revised Terms. 

MAILING LIST & MARKETING:

When you register on Www.houseofalarah.co.za or make a purchase on Www.houseofalarah.co.za, we automatically add you to our mailing list and will send you our newsletter, you are free to opt out of receiving our marketing material at any stage. 

PRIVACY POLICY & INFORMATION SECURITY:

Www.houseofalarah.co.za value the trust you have placed in us. As part of our relationship, we recognize and respect your privacy. That is why Www.houseofalarah.co.za are committed to protecting your privacy and using the information you share with us responsibly. 

This Privacy Statement may be updated periodically and without prior notice to you to reflect changes in our personal information practices or relevant laws. When we make changes, we will post them here. 

This Privacy Statement is designed to explain, how Www.houseofalarah.co.za collect, use information and what type(s) of information we collect. 

This Privacy Statement is incorporated into, and part of our Terms and Conditions, which governs your access to and use of our website in general. This Privacy Statement shall be interpreted under the laws of the Republic of South Africa, regardless of the location, residence or nationality of individual users. 

HOW WE COLLECT THE INFORMATION:

Www.houseofalarah.co.za may collect personal information from you when you establish or update a Www.houseofalarah.co.za account, enter a contest, participate in a survey or poll, shop online, check the status of an order or review order history, join our mailing list or our social networking sites, purchase and send a gift card or utilize our technical support or customer services. Categories of personal information collected include: your name, e-mail address, postal, billing and shipping address, phone number and credit card number. 

HOW WE USE INFORMATION :

Www.houseofalarah.co.za uses the information we collect from you for the following purposes: 

1. To process your order and answer your questions about the status of your order. 
2. To provide you with periodic e-mails and mailings about House of Alarah merchandise, services and promotions. 
3. Showing you and/or providing to you content that we think might be of interest to you, and displaying content according to your preferences and our terms. 
4. To send you e-mails to help us learn more about your shopping preferences. 
5. To help us improve our online store and your shopping experience. 
6. To provide advertisements to you about our products and services on this and other websites. 
7. To analyze user traffic patterns. 
8. To protect the security or integrity of our websites and our business. 
9. To contact or notify you if necessary. 
10. To develop new services and products. 
11. To provide services to you. 
12. To comply with our legal obligations, policies and procedures. 

YOUR COMMENT’S:

We value your comments, ideas, suggestions and feedback. Please send your comments and feedback to us via e-mail to the address info@houseofalarah.co.za 

USE OF OUR LOGOS, CONTENT & IMAGE’S:
 

You are not permitted to use the content of our website, our logos or any product or other images that appear on our website without our prior written consent. Unauthorised use, reproduction, modification and/or distribution is strictly prohibited and constitutes an infringement of our rights. 

(b) ONLINE SHOPPING TERMS:

These online shopping terms and conditions apply to all purchases ordered online at www.houseofalarah.co.za. Use of our online shopping website constitute your acceptance and agreement to be bound by the Terms of our website, including the additional online shopping terms below. 
Product Sales and Availability 

All products displayed on our website are subject to availability and will be delivered only within the Republic of South Africa, unless arranged with House of Alarah. All prices shown on our website are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available. 

COLOURS:

We have made every effort to display as accurately as possible 
the colours of the products that appear on our website. However, as the actual colours you see will depend on the device that you use to access our website, we cannot warrant that your device’s display of any colour will be accurate. 

PRICING POLICY:

You will be charged the prices that are reflected online, subject to availability. A delivery fee will be charged for each order placed by you, delivery charges are determined by packing size, weight and delivery location. 

DELIVERY POLICY:

We only ship within South Africa, unless arranged with House of Alarah. 
Delivery is via third party courier. 
All deliveries are sent with registered couriers and must be signed for at time of delivery. 
By signing the delivery form, you acknowledge the receipt of the items ordered and that the quantity is correct. 
Under some special circumstances, courier deliveries may be replaced by South African Post. 
The delivery address cannot be changed once order(s) has been shipped. 
If the delivery is to your home address, it is best to ensure someone is home to receive the goods. If not, we recommend using an alternative, like 
your work address for delivery. 
If you are not home at the time of delivery additional delivery charges may 
apply. 
Order cannot be cancelled once order has been shipped. 
Delivery charges are determined by packing size, weight and delivery location. 
We do not deliver on public holidays. 
We shall not be held liable for package loss due if the customer entered their delivery address incorrectly.  Once we have shipped the item any damages or lost items will not be refunded by House of Alarah.

REFUNDS & RETURNS POLICY :

House of Alarah will not process Refunds for incorrect purchase or change of mind. All Refund requests need to be made in writing to info@houseofalarah.co.za within 3 days of purchase and shipped back to us within 5 days. Should it happen that your item is defective, then you can send it back by completing the online returns form. The time period for such a return is the same as any other return – 20 days after the item was received. A replacement item will be sent to you accordingly. Should it happen that we are out of stock, then you will be contacted by Customer Service. 
In the event that House of Alarah chooses not to ship an item, you will be notified by email and any amount charged to your credit card will be refunded. 
Stock Availability. 

We cannot always guarantee availability of stock and will endeavor to deliver a substitute line where possible if you have authorised us to do so. 

FRAGRANCES:

Non-returnable: may not be refunded or exchanged. 

CONFIRMATION OF ORDERS:

Orders placed on Www.houseofalarah.co.za constitute your offer to purchase subject to these Terms. Your offer is deemed to have been accepted by us when you receive our confirmation of your order e-mail. 

RISK AND OWNERSHIP:

Risk in the products shall pass to you or your authorized representative on delivery. We will retain ownership in the products until payment has been received in full. 

STOCK AVAILABILITY:

House of Alarah will will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website.  If you place an order and stock is finished,  House of Alarah will notify you, and you will be entitled to a refund.

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